Exchange New Car Sales
Complaints from Customers
Real Exchange New Car Sales Customers, Real Complaints.
The following complaints are made anonymously (or publically as desired) by customers– the men and women who voluntarily serve our country–who have been taken advantage of by AAFES Car Sales. If you wish to file a complaint and let it known that Exchange New Car Sales did not meet their 5 guarantees, disrespected your intelligence, took advantage of you, “sold” you unnecessary products, etc. then make use of the Contact page and give as much or as little information as you would like– anything you say you want published will be published and anything you say you don’t want published will be kept between you and I.
My experience is that the salespersons were all from Ireland and lied through their teeth about anything and everything. Had they been honest and we had a meeting of the minds, it would have had an impact on the sale.
Former HQ USAREUR
A lot of complaints have been received by angry customers of ENCS and we are currently sifting through our email to find appropriate ones to post about them. If you have any that you would like to add, please use our contact page to post a complaint about them. If you would like, use your various methods as well of contacting AAFES, the Inspector General, the Better Business Bureau, RipOffReport or liking us on Facebook (or any other social medium) and posting a status update about how many calls a month you get from an Independent Sales Representative harassing you to come look at vehicles when you’ve clearly made up your mind about that you do not want to purchase one.
If you would like to know more avenues of approach to make your complaint visible and heard, please contact me directly and I will point you in the right direction for the installation that you’re on.
I would hate to see anymore service members pay more than necessary for a vehicle through Exchange New Car Sales because they aren’t aware of the practices done by them.
Sure, there’s a price match guarantee at Exchange New Car Sales—but where are you going to find the exact vehicle for less (since you’re not going to find any with Ziebart or any extras like the auto appearance package or the extended warranty added on there to match a vehicle with).