ENCS doesn’t like the term “Extended Warranty”… Oops, did I say Extended Warranty? I mean’t to say “Owner’s Protection Plan”.
ENCS Former Manager
It is unacceptable to sell a Ford or Chrysler vehicle without OPP.– Former Manager, Exchange New Car Sales
Extended Warranty From ENCS, Why Not?
The Owner’s Protection Plan provided by ENCS covers your vehicle “bumper-to-bumper” for a mere $1570.00 (as seen on this Chysler 200 Touring below).
Factory Warranty vs. ENCS Extended Warranty
After reading the basic factory warranties provided by Ford and Chrysler, knowing the fact that the average American drives 15,000 miles a year– except we all know the military aren’t average American’s and may push the limits with their accumulated leave time to nearly 20,000 miles a year traveling to see family and friends– is paying $1570.00 worth it for the same coverage that the factory provides for an extended 2 years (or 39,000 miles)?
Let’s do some rough figures: you purchase a car from Exchange New Car Sales (“ENCS“) with the Extended Warranty (“Owner’s Protection Plan”) that covers 7 years or 75,000 miles (whichever comes first). You take their standard 60 month auto loan at whatever APR is given. As an above-average American driver; let’s say you drive 17,500 miles per year. That comes out to be 75833 miles in 4 years and 4 months. You are already left in the dust without the warranty on a car that you still owe on for an additional 8 months.
Ask yourself, is paying an additional $1570.00 worth it when the factory warranty will cover you for just about the same mileage you will put on your vehicle, free of charge? They will also cover towing and minor parts up to 1 year or 12,000 miles as well (windshield wipers, tires, etc).
Put that into retrospect, getting a Chrysler 200 Touring after the OPP, Ziebart, Auto Appearance Package is stripped off and the ENCS rebates/sales are applied is $18,708.00. That’s $2,662 below MSRP!
Now, let’s let the Exchange New Car Sales (“ENCS”) Independent Sales Representative (“ISR”) take you for a ride and add all the “value added charges” to your vehicle and it will come out to be $21,652– now you’re paying $282 above your “below MSRP vehicle”.
Still think it’s worth it to pay more for your promised vehicle that will be below invoice pricing? If so, keep it on there. It’s only about 7 months of car payments that you will be paying on for the “extra protection”. If not, as seen in the Ziebart post, have the agent select OPP from the left and click the minus button. You will then have the option to add “Customer Declines Owner’s Protection Plan” for $0.00, saving yourself $1570.00 for the same product the manufacturer gives you! (Seen below)
As seen in the two vehicles (one with Ziebart and the Owner’s Protection Plan and one without OPP and Ziebart it’s a staggering savings of $2,039 before rebates are applied at Exchange New Car Sales (“ENCS”).
Already placed your order and think it’s too late? Think again. Go see your Independent Sales Representative if you want the Owner’s Protection Plan or Ziebart taken off. If they say that it’s “standard”; it is what salesmen would call a “big fat lie” as it is standard in our program, MilQuote II to automatically add OPP and Ziebart (to most Chryslers and some Fords delivering at certain destinations). Tell them it’s not, the standard warranty is what comes with the vehicle from the factory and is free.
The Independent Sales Representative is obviously going to give you the run around about how he cannot remove it or try and sell it on you again, so before you go in to remove it (or for the first time, not adding it), ensure that you have the right mind set to do so.
If he or she doesn’t remove it immediately and give you a new Buyer’s Offer on the spot, ask to speak with the on site ENCS manager– in the event the manager says that it cannot come off or they are not available, take it straight to New York to Ben Kivovitz (ENCS‘s Aftermarket Division). You can contact him via phone at 1-800-323-4291 or shoot him an email at BKivovit@aftermarketserviceinc.com. Ensure to CC the regional manager, the manager of the area and your sales representative stating you wish to have it removed.
If you feel that you’ve been duped or don’t know how to correctly read your Buyer’s Offer given to you by an ENCS ISR, email it to me via the Contact form and I will look it over for you to ensure you have the best possible rate for your vehicle– which you deserve.
It’s American vehicles for American Hero’s. Despicable to take advantage of you, right on base and even in war zones.